![]() You can specify one or more Unified CM telephony groups. JTAPI events for every Unified CM in the cluster (see Configure telephony groups for QM and Analytics). The CTI Manager is a service that runs on Unified CM and handles The same database and resources and have one or more CTI Managers. Unified CM cluster is comprised of a set of Unified CM servers that share These users are used by the Computer Telephony Integration (CTI)
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